Refund Policy

Overview

At Trex IPTV, we stand behind the quality of our service. We want every subscriber to feel confident in their decision, which is why we offer a transparent and customer-friendly refund policy.

This Refund Policy explains when refunds are available, how to request one and what to expect during the refund process.

Eligibility for Refund

You are eligible for a refund if all of the following conditions are met:

• The refund request is made within 30 days of your initial subscription purchase
• You have provided a clear and honest reason for the refund (e.g., service issues, incompatibility, dissatisfaction)
• You have made a reasonable attempt to resolve any technical issues with our 24/7 support team before requesting the refund
• The subscription has not been actively used beyond reasonable testing (under 50 hours of streaming)

Non-Refundable Situations

The following situations are not eligible for a refund:

• Refund requests made more than 30 days after the initial purchase
• Subscription renewals (refund only applies to the initial purchase, not subsequent renewals)
• Reseller credit purchases (resellers operate under separate B2B terms)
• Accounts terminated due to violation of our Terms of Service
• Issues caused by your internet connection, hardware or third-party software not related to the Service
• Subscriptions purchased with promotional codes that explicitly exclude refunds
• Issues that you did not allow our support team a reasonable opportunity to resolve

How to Request a Refund

Requesting a refund is simple and takes about 2 minutes:

You can email us at support@trexeiptv.com with the subject line "Refund Request — [Your Order Number]" and we'll get back to you within 24 hours.

Refund Processing Time

Once your refund request is approved, the processing time depends on your original payment method:

Refunds are processed in the same currency as the original payment. Cryptocurrency refunds are issued in the original cryptocurrency at the current exchange rate at time of processing.

Partial Refunds

In certain circumstances, we may issue a partial refund instead of a full refund. This may apply when:

• The subscription has been actively used for a portion of the billing period
• Service issues only affected part of the subscription period and were resolved
• The refund request relates to a single feature or add-on rather than the full subscription

Partial refunds are evaluated on a case-by-case basis and we'll always communicate the proposed amount with you before processing.

Subscription Cancellation

Since Trex IPTV subscriptions do not auto-renew, there is nothing to cancel — you simply choose not to renew when your current period ends. You will continue to have access to the Service until the end of the period you've already paid for.

Disputes & Chargebacks

If you have any concerns about your subscription or a refund decision, please contact us first — we resolve over 95% of refund requests to the customer's satisfaction without escalation.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our service or business practices. Any changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that purchase.

Contact Us

If you have any questions about this Refund Policy or want to start a refund request, please reach out:

• Email: support@trexeiptv.com
• WhatsApp: 24/7 customer support
• Contact page: trexeiptv.com/contact-us