Privacy Policy

1. Overview

IG IPTV ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website igiptv.io, purchase a subscription, or use our IPTV streaming service.

We take your privacy seriously. We only collect the minimum information necessary to provide and improve our service, process payments, and communicate with you. We do not sell your personal data to advertisers or third-party marketers.

2. Information We Collect

We collect several types of information to provide and improve our service:

2.1 Personal Information You Provide

When you purchase a subscription or contact us, you may provide:

• Contact information: Name, email address, and WhatsApp number
• Payment information: Transaction details processed securely through PayPal, Stripe, or cryptocurrency wallets. We do not store full credit card numbers on our servers.
• Account credentials: Xtream Codes API login details generated for your subscription
• Communication records: Messages sent via WhatsApp, email, or Telegram for customer support

2.2 Automatically Collected Information

When you access our website or service, we automatically collect:

• Device information: IP address, browser type, operating system, device model, and screen resolution
• Usage data: Pages visited, time spent on site, referral source, and click patterns
• Streaming metadata: Connection timestamps, server load balancing data, and error logs (we do not monitor or record the actual content you watch)
• Location data: General geographic location derived from your IP address (country/region level only) for server optimization

2.3 Information from Third Parties

We may receive information from:

• Payment processors (PayPal, Stripe) confirming transaction status
• Analytics providers (Google Analytics) regarding website usage patterns
• WhatsApp Business API for support conversation history

3. How We Use Your Information

We use the collected information for the following purposes:

• Service delivery: To create, activate, and manage your IPTV subscription and provide access to channels and VOD content
• Payment processing: To process transactions, send invoices, and handle billing inquiries
• Customer support: To respond to your questions, troubleshoot technical issues, and provide setup assistance
• Service improvement: To analyze usage trends, optimize server performance, and enhance streaming quality
• Security: To detect and prevent fraud, unauthorized access, and abuse of our service
• Communication: To send service updates, maintenance notices, and promotional offers (you can opt out of marketing emails at any time)
• Legal compliance: To comply with applicable laws, regulations, and legal processes

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

4.1 Types of Cookies We Use

• Essential cookies: Required for the website to function properly (e.g., cart functionality, session management)
• Analytics cookies: Help us understand how visitors interact with our website (Google Analytics, Cloudflare Insights)
• Preference cookies: Remember your settings and preferences for future visits
• Security cookies: Help identify and prevent security risks

4.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect the functionality of our website.

5. Data Storage & Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is protected using SSL/TLS encryption (HTTPS)
• Secure servers: Customer data is stored on encrypted servers with restricted access
• Access controls: Only authorized personnel can access personal data, and all access is logged
• Regular audits: We conduct periodic security assessments and vulnerability scans
• Backup protection: Encrypted backups are maintained with the same security standards as live data

6. Third-Party Services

We use trusted third-party services to operate our business. These providers have access to limited data necessary to perform their functions:

• Payment processors: PayPal, Stripe, and cryptocurrency payment gateways process your payments securely
• Hosting & CDN: Cloudflare provides DDoS protection, CDN services, and security filtering
• Analytics: Google Analytics helps us understand website traffic and user behavior (anonymized where possible)
• Communication: WhatsApp Business API and Telegram for customer support messaging
• Email: Mailchimp or similar services for transactional and marketing emails

Each third-party provider is contractually obligated to protect your data and use it only for the specific services they provide to us. We do not authorize them to use your data for their own marketing purposes.

7. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following limited circumstances:

• With your consent: When you explicitly authorize us to share your information
• Service providers: To trusted third parties who assist us in operating our website and service (as described in Section 6)
• Legal requirements: When required by law, court order, or governmental regulation
• Protection of rights: To enforce our Terms of Service, protect our rights, property, or safety, or the rights, property, or safety of others
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 General Rights

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (right to be forgotten)
• Restriction: Request that we limit how we use your data
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your data for certain purposes

8.2 GDPR (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation. We process your data based on:

• Contractual necessity: To fulfill our subscription agreement with you
• Legitimate interests: To improve our service and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

8.3 CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to delete your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

8.4 Exercising Your Rights

To exercise any of these rights, contact us via WhatsApp or email with your request. We will respond within 30 days. We may need to verify your identity before processing your request.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active subscriptions: Your data is retained for the duration of your active subscription plus 12 months
• Expired subscriptions: Account data is retained for 12 months after expiration in case you choose to renew
• Payment records: Transaction data is retained for 7 years to comply with tax and accounting obligations
• Support conversations: WhatsApp and email support records are retained for 24 months for quality assurance
• Analytics data: Aggregated, anonymized analytics data may be retained indefinitely

After the retention period expires, your personal data is securely deleted or anonymized. You may request early deletion at any time by contacting us.

10. Children's Privacy

IG IPTV does not knowingly collect personal information from children under the age of 18. Our service is not directed at children, and we do not market to children.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. Upon verification, we will promptly delete such information from our records.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify active customers via WhatsApp or email of significant changes
• Post a prominent notice on our website homepage

Your continued use of IG IPTV after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team.