Privacy Policy

Introduction

Welcome to Trex IPTV. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website (trexeiptv.com) or subscribe to our streaming service.

By using our service, you consent to the data practices described in this policy.

Information We Collect

Information You Provide

• Account information: Email address (used as your account identifier)
• Payment information: Processed by third-party payment providers (Stripe, PayPal, etc.) — we receive transaction confirmations but not full card numbers
• Communication data: Messages you send us via WhatsApp, email or live chat
• Optional information: Name, country, preferred language (if you provide it)

Information Automatically Collected

• Device information: Type of device, operating system, browser type
• Usage data: Pages visited, features used, time spent on site
• IP address: Used for security and fraud prevention
• Cookies and similar technologies: See section on Cookies below

How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To create your account, process payments and provide access to the IPTV service
• Customer support: To respond to your inquiries and resolve technical issues
• Service improvement: To analyze usage trends and improve our website and service
• Communication: To send transactional emails (receipts, renewal reminders, account alerts)
• Marketing (optional): To send promotional emails — only if you've explicitly opted in. You can unsubscribe at any time
• Security: To detect and prevent fraud, abuse and unauthorized access
• Legal compliance: To comply with applicable laws and respond to legal requests

How We Share Your Information

We do not sell, rent or trade your personal information. We share data only in these limited circumstances:

Service Providers

We work with trusted third parties who help us operate our business. These include:

• Payment processors (e.g., Stripe, PayPal, Wise) — to process transactions
• Email service providers — to send transactional and (opted-in) marketing emails
• Hosting and CDN providers — to deliver the website and streaming service
• Analytics services (e.g., Google Analytics) — to understand site usage
• Customer support tools — to manage tickets and conversations

All service providers are contractually required to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order or government request, or if necessary to protect our rights, property or the safety of users.

Business Transfers

If Trex IPTV is involved in a merger, acquisition or sale of assets, your data may be transferred. We will notify you before any such transfer occurs.

Cookies & Tracking Technologies

We use cookies and similar technologies (web beacons, pixels) to:

• Essential cookies: Required for the website to function (e.g., login session)
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings (language, theme)

You can control cookies through your browser settings. Note that disabling certain cookies may impact your experience on the site.

Data Retention

We retain your personal information only as long as necessary to provide our service and comply with legal obligations:

• Account data: Retained while your subscription is active and for up to 24 months after the last activity
• Payment records: Retained for 7 years for tax and legal compliance
• Support communications: Retained for 2 years
• Marketing preferences: Retained until you unsubscribe

You can request earlier deletion of your data at any time (see "Your Rights" below).

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure (Right to be Forgotten): Request deletion of your personal data
• Restriction: Request that we limit processing of your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain types of processing (e.g., marketing)
• Withdraw consent: Withdraw consent for marketing emails or other optional processing at any time

To exercise any of these rights, simply email us at support@trexeiptv.com. We'll respond within 30 days.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive information at rest
• Access controls and authentication for our internal systems
• Regular security audits and vulnerability assessments
• PCI-DSS compliance through our payment processors

While we do everything we can to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

International Data Transfers

Trex IPTV operates globally. Your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws than your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses for transfers from the EU).

Children's Privacy

Trex IPTV is not directed at, and we do not knowingly collect personal information from, individuals under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our website and service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing them with any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The "Last updated" date at the top of this page indicates when it was last revised. For material changes, we will notify you via email or a prominent notice on our website. Your continued use of the service after changes indicates acceptance of the updated policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@trexeiptv.com
• Subject line: "Privacy Request — [your request type]"
• WhatsApp: 24/7 customer support
• Contact page: trexeiptv.com/contact-us